FreelanXAdmin & Customer support job descriptions
Admin and support roles keep operations and customers running smoothly. Describe the volume, the tools, the hours and the languages.
Virtual assistant
Remote help with email, calendar and admin.
- Manage calendars, email and travel.
- Prepare documents, spreadsheets and presentations.
- Handle data entry and simple research.
- Follow up tasks and deadlines.
- JuniorWorks on well-defined tasks with regular review; learns the tools and the domain.
- MidOwns features or deliverables end to end; asks for help on complex trade-offs.
- SeniorLeads complex work, makes trade-offs, reviews others and mentors.
- LeadSets direction for a team or a domain, plans the work and grows people.
- PrincipalShapes practice across teams and long-term choices; trusted advisor to leadership.
- Virtual assistant for an executive, part-time
- Customer support by chat and email
- Data entry and clean-up
- Office management, two days a week
- Fixed-price missionA defined deliverable, split into milestones; FreelanX holds the funds and releases each approved milestone.
- Day or hourly rateOngoing or uncertain scope, with a budget cap and regular milestones.
- Employee through FreelanX EORA long-term role abroad: FreelanX EOR is the legal employer, from $499 per employee per month.
- How do you prioritise a busy inbox?
- Which tools do you use to track tasks?
- How do you handle confidential information?
Median day rate in USD of the profiles of this role on FreelanX, by seniority, computed in your browser from the directory.
[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Remote help with email, calendar and admin. [Add the context: the product, the team and why the role matters now.]
- Manage calendars, email and travel.
- Prepare documents, spreadsheets and presentations.
- Handle data entry and simple research.
- Follow up tasks and deadlines.
- Inbox management
- Calendar management
- Travel booking
- Research
- Google Workspace
- Admin support
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Executive assistant
Support for an executive’s agenda and priorities.
- Support an executive with agenda, travel and meetings.
- Prepare board and meeting materials.
- Coordinate with internal teams and external partners.
- Handle confidential matters with discretion.
- JuniorWorks on well-defined tasks with regular review; learns the tools and the domain.
- MidOwns features or deliverables end to end; asks for help on complex trade-offs.
- SeniorLeads complex work, makes trade-offs, reviews others and mentors.
- LeadSets direction for a team or a domain, plans the work and grows people.
- PrincipalShapes practice across teams and long-term choices; trusted advisor to leadership.
- Virtual assistant for an executive, part-time
- Customer support by chat and email
- Data entry and clean-up
- Office management, two days a week
- Fixed-price missionA defined deliverable, split into milestones; FreelanX holds the funds and releases each approved milestone.
- Day or hourly rateOngoing or uncertain scope, with a budget cap and regular milestones.
- Employee through FreelanX EORA long-term role abroad: FreelanX EOR is the legal employer, from $499 per employee per month.
- How do you manage conflicting meeting requests?
- How do you prepare an executive for a meeting?
- Tell me about a crisis you handled.
Median day rate in USD of the profiles of this role on FreelanX, by seniority, computed in your browser from the directory.
[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Support for an executive’s agenda and priorities. [Add the context: the product, the team and why the role matters now.]
- Support an executive with agenda, travel and meetings.
- Prepare board and meeting materials.
- Coordinate with internal teams and external partners.
- Handle confidential matters with discretion.
- Executive support
- Diary management
- Board meetings
- Travel planning
- Confidentiality
- Minutes
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Customer support agent
Answers to customers by email and chat.
- Answer customer questions by chat, email or phone.
- Diagnose and solve problems, or escalate them with the right details.
- Document solutions in the knowledge base.
- Meet response time and satisfaction targets.
- JuniorWorks on well-defined tasks with regular review; learns the tools and the domain.
- MidOwns features or deliverables end to end; asks for help on complex trade-offs.
- SeniorLeads complex work, makes trade-offs, reviews others and mentors.
- LeadSets direction for a team or a domain, plans the work and grows people.
- PrincipalShapes practice across teams and long-term choices; trusted advisor to leadership.
- Virtual assistant for an executive, part-time
- Customer support by chat and email
- Data entry and clean-up
- Office management, two days a week
- Fixed-price missionA defined deliverable, split into milestones; FreelanX holds the funds and releases each approved milestone.
- Day or hourly rateOngoing or uncertain scope, with a budget cap and regular milestones.
- Employee through FreelanX EORA long-term role abroad: FreelanX EOR is the legal employer, from $499 per employee per month.
- A customer is angry about a billing error: how do you answer?
- How do you write a clear escalation to engineering?
- How do you keep quality while handling many tickets?
Median day rate in USD of the profiles of this role on FreelanX, by seniority, computed in your browser from the directory.
[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Answers to customers by email and chat. [Add the context: the product, the team and why the role matters now.]
- Answer customer questions by chat, email or phone.
- Diagnose and solve problems, or escalate them with the right details.
- Document solutions in the knowledge base.
- Meet response time and satisfaction targets.
- Zendesk
- Intercom
- Live chat
- Email support
- Freshdesk
- Customer satisfaction
- Ticketing
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
7 more Admin & Customer support roles
Each card copies a job description with the role summary, the skills and the practical details; write the outcomes in the bracket.
Accurate entry and clean-up of data.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Accurate entry and clean-up of data. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Data entry
- Excel
- Data clean-up
- CRM updates
- Accuracy
- Google Sheets
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Office running, suppliers and team admin.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Office running, suppliers and team admin. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Office management
- Supplier management
- Facilities
- Team admin
- Events
- Budget tracking
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Day-to-day records of income and expenses.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Day-to-day records of income and expenses. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Bookkeeping
- Xero
- QuickBooks
- Invoicing
- Expense reports
- Reconciliations
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Moderation of forums, groups and comments.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Moderation of forums, groups and comments. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Moderation
- Discord
- Community guidelines
- Facebook Groups
- Content review
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
First-line help with products and tools.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
First-line help with products and tools. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Technical support
- Troubleshooting
- Help desk
- Jira Service Management
- SaaS support
- Knowledge base
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Support for daily operations and processes.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Support for daily operations and processes. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Operations support
- Process documentation
- Reporting
- Airtable
- Order management
- Coordination
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Appointments, shifts and calendars.
Customise it in the generator[Company] · [Seniority] · [Location and time zone] · [Freelance mission / Employee through FreelanX EOR]
Appointments, shifts and calendars. [Add the context: the product, the team and why the role matters now.]
- [Add the 3 to 5 outcomes that matter most: what will be different after the mission or the first six months.]
- Scheduling
- Shift planning
- Appointment booking
- Calendly
- Rota management
- Deputy
- Microsoft Office Specialist
- Google Workspace, Microsoft 365, Email, Calendar management, Excel, Slack, Notion
- Start: [date]
- Duration: [length, or permanent]
- Location and time zone: [where]
- Languages: [languages]
- Budget or pay: [range]
Send a short note on a similar piece of work, with a link if you can share it, and your availability.
Questions about these roles
What does a virtual assistant do?
Remote help with email, calendar and admin. Manage calendars, email and travel. Prepare documents, spreadsheets and presentations.
What does an executive assistant do?
Support for an executive’s agenda and priorities. Support an executive with agenda, travel and meetings. Prepare board and meeting materials.
What does a customer support agent do?
Answers to customers by email and chat. Answer customer questions by chat, email or phone. Diagnose and solve problems, or escalate them with the right details.
Which other Admin & Customer support roles can I hire on FreelanX?
Data entry, Office manager, Bookkeeper, Community moderator, Technical support, Operations assistant, Scheduler. Browse the profiles on the Admin & Customer support category page.
Where do the day rates come from?
From the profiles of each role on FreelanX: the page computes the median day rate by seniority in your browser. Rates depend on country, experience and the mission; they are a starting point for your budget, not a quote.
Is it free?
Yes. Every template is free to read and copy: no sign-up, no email, no download.